As managers, how can we influence our staff to provide a higher quality of patient interaction? What are the costs of poor customer service in a medical setting? Do you know what your role is in creating financial success for your organization?

Access the video “It’s a Dog’s World”. If you wish to watch the video multiple times use the login credentials you created when you registered. This account registration is valid only for this video.

After watching the video “It’s a Dog’s World”, please address all the Questions below in the discussion:

As managers, how can we influence our staff to provide a higher quality of patient interaction?

What are the costs of poor customer service in a medical setting?

Do you know what your role is in creating financial success for your organization?

Remember: A well developed response will include references and examples that support thoughts. Be sure to review the discussion forum rubric for participation requirements.