After careful review of chapter 1 in your digital textbook,
which is introduction to operations management, respond to the following questions:
Item 1: Explain the concept and importance of operations management.
Item 2: Explain the differences between goods and services. Provide at least two examples.
Item 3: Describe a Customer Benefit Package (CBP) with an example.
Item 4: Explain the role of processes in operations management with two examples.
Item 5: Summarize the historical development of operations management. You MUST cite at least three major breakthroughs in technologies, which is part of industrial revolution.
The book name is
David A. Collier and James R Evans,
OM5，operational management, 5th edit
