Information Technology Specialist:Technology savvy problem solver, possessing great attention to detail. Adapt at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies. Possess first rate Oral, written communication, and collaboration skills to work in concert with diverse groups effectively.QUALIFICATION HIGHLIGHTS:• Information Technology• Administration• Customer Service• TelecommunicationsEMPLOYMENT:Sprint 12502 Sunrise Valley Drive Reston, VA 20191Network Support SpecialistII / NOC 09/2010 to Present• Provide network support, monitoring, and isolation of company’s global network supporting Sprint wireline TDM and Ethernet WAN’s• Provide surveillance of the Sprint network to quickly identify and analyze network events using
Netcool and other Systems Management Tools • Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues• Resolve end-user problems and makes necessary modifications to Cisco and Juniper devices• Adhere to strict Service Level Agreements for fault resolution• Ability to work in a fast pace environment and prioritize work• Coordinated with senior level engineering group and site contacts for resolving all technical issues.• Provide quality, timely and accurate end-to-end support and documentation of all activities . This includes (but not limited to) phone, email, instant message and documentation/tracking of the incident through Citrix ticketing system•Monitor and track scheduled network maintenance activities using applicable tools analyzing the duration and potential impact to customers and ensuring they are consistent with approved time constraints for these activities• Excellent analytical and communication skills, works well individually or performs as part of a team.
