Provide a brief overview about why calculating ROI is strategically important and list common types of items and services that would be included in an ROI analysis.

Provide a brief overview about why calculating ROI is strategically important and list common types of items and services that would be included in an ROI analysis. Next discuss what items and services may differ in ROI calculations between different types of training. For instance, consider the differences between a soft skills training like leadership development and employees taking an Excel training program.

Part 2
how you would measure that learning has taken place in having good communication