What are some effective techniques managers and leaders can use to help resolve workplace conflicts that work now and have been proven to work in the past?”

I need 10 annotated bibliographies on effective techniques managers can use to resolve workplace conflicts.
The 10 articles should answer this question: What are some effective techniques managers and leaders can use to help resolve workplace conflicts that work now and have been proven to work in the past?”
Each annotated bibliography should be about a page each.
10 bibliographies = 10 pages.
Thanks :D