How is the empowerment approach different from the production line approach?

A6-EmpowermentDueNo Due DatePointsNoneEmpowermentRead the article: “The Empowerment of Service Workers: What, Why, How and When” – onWebcoursesGuiding

Questions:

1. In your words, what is empowerment and why is it important for service organizations?

2. How is the empowerment approach different from the production line approach?

3. Does training increase or decrease empowerment? What should service managers know aboutempowerment?