1. From your knowledge of restaurants, from the Global Company Profile that opens this chapter, and from the case itself, identify how each of the 10 OM strategy decisions is applied at Hard Rock Cafe.
  2. How would you determine the productivity of the kitchen staff and waitstaff at Hard Rock?
  3. How are the 10 OM strategy decisions different when applied to the operations manager of a service operation such as Hard Rock versus an automobile company such as Ford Motor Company?

10 OM strategy decisions

  1. Design of Goods and Services
  2. Quality Management
  3. Process and Capacity Design
  4. Location Strategy
  5. Layout Design and Strategy
  6. Human Resources and Job Design
  7. Supply Chain Management.
  8. Inventory Management.
  9. Scheduling
  10. Maintenance