The aim of this unit is to give learners knowledge and understanding of theprinciples of operational planning, including the activities that make up operations management, the relationship between operations and businessperformance and the importance of administration in operations management.GeneralGuidelinesTheworkyousubmitmustbeinyourownwords.Ifyouuseaquoteoranillustrationfromsomewhereyoumustgivethesource.Includealistofreferencesattheendofyourdocument.Youmustgiveallyoursourcesofinformation.Makesureyourworkisclearlypresentedandthatyouusecorrectgrammar.Whereverpossibleuseawordprocessorandits“spell-checker”.Format:WrittenReportNotes:Tobepresentedandreferencedinawrittenreportof2,500wordsinlength(excludingappendices).

ScenarioTo be able to write this assignment and meet all the assessment criteria, you will be required to select DHL.DHL Expressis adivisionof the GermanlogisticcompanyDeutsche Post DHLproviding international courier, parcel andexpress mailservices. Deutsche Post DHL is the world’s largest logistics company operating around the world,particularly in sea and air mail.It is important that you should have a detailed knowledge of this organisation because you will be required to answer a number of questions on the basis of your knowledge of this organisation. The knowledge that you must have about the organisationshould include the following key learning outcomes. Your answersin this reportshould reflectabout your selected organisation. 1.Understand the activities that make up operations management.2.Understand the relationship between operations and business performance.3.Understand how to plan development.In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.Your submission should be in a report format. 2,500(+/-) 10% words.I.Understand the activities that make up operations management.1.1 Outlinethe main types of operations found within business and explain what type of operations found DHL. 1.2 Explainhow all operational activities can be represented as systems. 1.3 Analysethe characteristics which differentiate operational systems.II.Understand the relationship between operations and business performance.2

1 Describe how the operations function supports business performance and explain how it supports performance of your organisation.

2.2 Identifythe main internal measures of success used by businesses.2.

3 Evaluatehow internal measures of success link to business objectives.III.Understand how to plan development.3.1 Analysethe relationship between operationsand administrative management and explain what type of operations found in your organisation.3.2 Criticallycompare the process and functional approaches to operations management. 3.3 Analysethe relationship between operations and the supply chain. 3.4 Explainthe link between operations and quality management.

Learning Outcomes:Understand the activities that make up operations management.Understand the relationship between operations and businessperformance.Understand how to plan development.Guidetostudent1.PreparationguidelinesoftheCourseworkDocumenta.Allcourseworkmustbewordprocessed.b.Documentmarginsmustnotbemorethan2.54cm(1inch)orlessthan1.9cm(3/4inch).c.Theassignmentshouldbeinabusinessstyleusingsinglespacingandfontsize12d.StandardandcommonlyusedtypefacesuchasArialshouldbeused.e.Allfigures,graphsandtablesmustbenumbered.f.MaterialtakenfromexternalsourcesmustbeproperlyreferencedusingtheHarvardreferencingsystem.g.YoushouldprovidereferencesusingtheHarvardreferencingsystem.h.DonotuseWikipediaasareference.i.Yoursubmissionshouldbeinareportformat.2,500(+/-)10%words.2.PlagiarismandCollusionAnyactofplagiarismorcollusionwillbeseriouslydealtwithaccordingtotheCollegeregulations.Inthiscontext,thedefinitionandscopeofplagiarismandcollusionarepresentedbelow:Plagiarismispresentingsomebodyelse’sworkasyourown.ItincludescopyinginformationdirectlyfromtheWeborbookswithoutreferencingthematerial;submittingjointcourseworkasanindividualeffort.Collusioniscopyinganotherstudent’scoursework;stealingcourseworkfromanotherstudentandsubmittingitasyourownwork.SuspectedplagiarismorcollusionwillbeinvestigatedandiffoundtohaveoccurredwillbedealtwithaccordingtotheCollegeprocedure.(FordetailsonPlagiarism&CollusionpleaseseetheStudentHandbook).3.Submissiona.Initialsubmissionofcourseworktothetutorsiscompulsoryineachunitofthecourse.b.StudentmustchecktheirassignmentswithplagiarismsoftwareTurnitintomakesurethesimilarityindexfortheirassignmentstayswithintheCollegeapprovedlevel.c.AllFinalcourseworkmustbesubmittedtotheFinalsubmissionpointintotheunit(nottotheTutor).Astudentwouldbeallowedtosubmitonlyonceandthatisthefinalsubmission.d.Anycomputerfilesgeneratedsuchasprogramcode(software),graphicfilesthatformpartofthecourseworkmustbesubmittedasanattachmenttotheassignmentwithalldocumentation.e.AnyportfolioforaunitmustbesubmittedasahardcopytotheExaminationOffice.f.Thestudentmustattachatutor’scommentinbetweenthecoverpageandtheanswerinthecaseofResubmission.

4.Goodpracticea.Makebackupofyourworkindifferentmedia(harddisk,memorystick,etc.)toavoiddistressduetolossordamageofyouroriginalcopy.5.ExtensionandLateSubmission*andResubmissiona.Ifyouneedanextensionforavalidreason,youmustrequestoneusinganExceptionalExtenuatingCircumstances(EEC)formavailablefromtheExaminationOfficeandVLE.Pleasenotethatthetutorsdonothavetheauthoritytoextendthecourseworkdeadlinesandthereforedonotaskthemtoawardacourseworkextension.Thecompletedformmustbeaccompaniedbyevidencesuchasamedicalcertificateintheeventofyoubeingsick.b.Latesubmissionwillbeacceptedandmarkedaccordingtotheinstitutionsprocedure.c.AllLatecourseworkmustbesubmittedtothelatesubmissionpointintotheunit(nottotheTutor).Astudentwillbeallowedtosubmitonlyonceandthatisthefinalsubmission.d.Onlyoneopportunitywillbegivenforreassessment(resubmission)willbepermittedandtheassessmentwillbecappedatPassfortheunit.Inaddition,noresubmissionwillbeallowedinanycomponentoftheassessmentforwhichaPassgradeorhigherhasbeenachieved.e.RepeatUnits–AstudentwhohasfailedtoachieveaPassinbothFinal/LatesubmissionandintheResubmission,mustretaketheunitthefullattendanceandpaymentoftheunitfee.6. Report StructureCoverTitle PageContents page.Acknowledgement (optional)Abstract/Executive SummaryMain Body (Tasks)Conclusion.References (including weblioreferencing)Bibliography (including webliography)AppendicesIndicative resource materialsWebsiteswww.leoisacc.com/operations/index.htm -Online resources for Sports Management: section of the website dedicated to operational planning*For Late Submission policy, please refer to your student course handbook available onGlobal Edulink’s Online Portal