How might we relate some of Celeste Headlee’s 10 tips with how we have conversations (e.g., given-new contract, common ground, syntactical coordination, theory of mind)?

Watch the following video: https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation and write a reflection that specifically covers:

1) How might we relate some of Celeste Headlee’s 10 tips with how we have conversations (e.g., given-new contract, common ground, syntactical coordination, theory of mind)?
2) Although the problem of online communication was addressed in the video, how might we strive to make the best of our current circumstances of mostly virtual communication?