Based on the following scenario discuss how decision-making and judgment should be used in these processes.
Our company receives emergency requests from clients that are delivered into an online work basket. The specific management issue we are experiencing is a lack of attention and accountability to monitor and complete these requests. Our team states that their current workload deadline interferes. They voiced concerns that they do not know who is next in line to work request. Three approaches were applied to ensure a shared work responsibility to meet the deadline and a fair distribution without a significant impact on current workloads. We all met together to brainstorm how to tackle this dilemma, and this was an opportunity to grow as a team.
The first approach we applied to solve this problem is creativity. Creativity can be described as a valuable and unconventional way to unravel an issue and fix a problem. In our team meeting, we encouraged everyone to think outside of the box. We were open to new and novel ideas. The managers asked questions and explored possible scenarios that could be applied. This proved to be extremely useful because we arrived at our first answer. Each teammate would be responsible for one day of the week to monitor the inbox. They would provide the daily coverage needed to ensure we did not miss a request or a deadline.
The second approach we utilized was insight. This is a welcome and unique phenomenon that can be highly effective and innovative. The aha! moment we experience to conquer a problem comes through insight and occurs when we suddenly know how to identify the solution. This breakthrough helped us get to the other side of the mental impasse. When an emergency request comes in, the responsible team member will temporarily shift their current workload to the backup coordinator. Everyone sighed with relief with this suggestion. They would not get behind in their current workload as they began the new time-sensitive request.
The last approach we implemented is the role emotions play in our overall ability to solve a problem. A positive frame of mind influences our ability to work out solutions . We gain strength and determination through a positive mindset and outlook. We decided to bring in a catered lunch, and we watched a couple of funny online videos that involved workplace mishaps. We came together as a team and solved our last dilemma by opening a daily online group chat. When one team member receives the request, another team member will acknowledge this with a thank you. When the request is completed, another team member will post a great job compliment and keep the positivity moving forward!
