1. Describe a recent purchase that you have made, and be sure to include (a) the cost and (b) why you made the purchase. Identify the need that was met by the purchase, as well as the reason you chose that particular product or service to satisfy the need.
2. Given the cost of the product or service, were you satisfied? yes
Why?
Note: As cost increases, so do expectations. The expected performance from an inexpensive product such as a BIC pen would be very different from that of an expensive one.
3. Do you think that the quality of this product or service was acceptable or unacceptable?
Note: The answer to this question will depend on the expectations for the product as well as previous experience. Branded products tend to be consistent in their quality levels. If you have purchased the item in the past and are familiar with its characteristics, chances are that you would rate performance as satisfactory.
Quality is totally acceptable
4. How could the manufacturer of the product or provider of the service improve quality?
Note: It is likely that you will focus on (a) performance improvements or (b) additional features. In the case of services, provider skills and on-time performance are likely to be considerations.
