You are a policy officer working for a housing association. You have been asked to submit a briefing paper to the board of your housing association board to improve the lives of social housing tenants. The Board has asked you to consider three issues in the report.
To identify key improvements that can be made to housing management services in terms of improving the approach to equal opportunities and diversity (800 words);
To identify key improvements that can be made to mitigate the impact of the introduction of Universal Credit and reduce rent arrears (800 words)
To explain the importance of involving residents in decision making (1200 words)
