Discussion Topic
The FMEA you create in the lab assignment will use the same defective product or service you chose in weeks 1, 2, 3.
In your original post, answer the following:
Identify the attributes you would include in your FMEA for your defective product or service. Refer to this FMEA template in the Week 4 Project file to help you with selecting the attributes.
Describe one way a FMEA helps to track the progress of a Six Sigma project.
Explain how a Six Sigma FMEA would help a company maintain its competitive advantage over companies that did not use Six Sigma.
Discussion 2: write in paragraph format
Discussion Topic
Six Sigma teams often have brainstorming sessions to toss around ideas when starting an RCA. For this discussion, you are the Champion of a Six Sigma Team, so you will initiate a Root Cause Analysis.
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Problems
Select one situation or problem from the following list. As an option, you may use a “real-life” problem that you are experiencing.
Why a computer hard drive might malfunction
Why a customer may not like ordering on a virtual website
Why an ECPI student may fail an online class
Why a customer may be displeased with his or her mobile phone plan
Why a patient may change doctors
Why a customer may not use online banking
Why a customer may be unhappy with calling technical support
Why a car won’t start
Why it takes too long for food to be served in a restaurant
Why patients must wait too long to see a doctor
Why the crime rate is high in an area neighborhood
Why a printer might malfunction
In your original post, answer the following:
Select one of the problems or situations listed above. As noted, you may use a “real” problem if you prefer.
Meet with a friend, family member, or coworker and conduct a brainstorming session to determine possible root causes.
List four possible root causes or reasons why this problem or situation exists.
Rank these four possible root causes or reasons in order of importance or probability.
State one way you might correct the first root cause or reason why the problem exists.
Justify your decision by describing the benefit(s) of dealing with or correcting this first or main root cause.
