Workplace violence in nursing
Nurse not showing empathy and not being genuine in listening to patient and forcing their assumption or opinion on the patient
Negative body language: staring, invading personal space; defensive body posture such as arm crossed
No active listening by nurse; constantly interrupting, talking over the patient and raising voice and defensive tone and Sarcastic remarks
Instruct the person to calm down and use of physical force
Using the literature to inform your response, discuss how these four (4) factors can contribute to patients and families displaying aggression (400 words).
Using the literature to inform your response, identify and discuss two (2) strategies or behaviors that could have been used to de-escalate Ben in his situation.
Within your answer, provide an evidence-based rationale for the use of each strategy/behavior, with support from the literature. (300 words per strategy/behavior)
