Examine the components of individual and small-group communication, including verbal (oral) and nonverbal communication.

Building a Coalition for Emergency Preparedness

Communication: The Glue That Binds Us Together

CHAPTER OBJECTIVES
• Provide a working definition of communication.

• Address the manager’s critical role in employee communication.

• Review the common means of communication used in the work setting.

• Provide guidelines for the proper use of electronic mail (e–mail) and social media.

• Examine the components of individual and small–group communication, including
verbal (oral) and nonverbal communication.

• Enumerate the essential components of successful interpersonal communication.

• Review means of fostering, enhancing, and improving interpersonal communication
and overcoming barriers to individual communication.

• Provide guidelines for personal improvement in using written communication in its
various forms.

• Present the fundamentals of organization communication, including both formal and informal communication.

• Differentiate between formal and informal communication in the organizational
setting.

• Review the commonly encountered barriers to effective communication in the
organizational setting.