Quality Management Discussion Board Topic:
In your opinion, which companies provide superior customer service? Now think of a company that provides the same services but only provides average or mediocre customer service?
Name the factors most important to you when judging the quality of a company’s customer service.
Discussion Board Guidelines:
Post an answer to the question in the topic to the discussion board. Your discussion board posts should follow the rubric provided below. Your initial post must reference at least one source other than your textbook. You will need to respond to a peer’s posting. Your original post must be at least 250 words
