Write a memo in which you give the Mayor advice on how his Administration can improve the design and/or implementation of DC’s performance management system.

Policy memo

You are a senior adviser to Mayor Williams. The Mayor believes that line managers in agencies such as the DMV and Consumer & Regulatory Affairs could make even better use of performance measures to enhance the quality of DC public services and improve life in the city. Write a memo in which you give the Mayor advice on how his Administration can improve the design and/or implementation of DC’s performance management system. Be specific in indicating what you like (or don’t like) about how agency managers have used performance measures thus far.