Describe the service concept of the organization. Explain how the operations of the organization contribute to the functioning of the service  concept. Explain the processes, layout, environment, supply chain, etc. of the organization.

Service operations analysis

This assignment will take the form of a report detailing the main areas of investigation. Select a  service organisation of your own choice, or a part of such an organisation (e.g. A supermarket; A  fast‐food outlet; An educational service; A tourist attraction; A bank or building society; A Gym;  etc.).

For your chosen organization produce a report, which should address the following tasks:

1. Describe the service concept of the organization (use the service concept worksheet).

2. Explain how the operations of the organization contribute to the functioning of the service  concept. Explain the processes, layout, environment, supply chain, etc. of the organization. It is recommended to use some tools such as layout design, process chart, flow process  chart (FPC), etc.

3. Assess how well the operations implement the service concept. Find the main problems  and challenges of the studied organisation and present their main causes. It is recommended to use a fishbone chart (FBC), tree diagram, Pareto analysis, etc.

4. Suggest how both the concept, operation, processes, layout, the delivery system, etc. might be improved. If you do not see any areas for improvement in these areas, argue a convincing case from an operations management point of view for maintaining the status quo.

Apply the concepts, theories, methods, tools and diagrams covered in the module. Incorporate the topics in operations management that are relevant to the situation under discussion. Demonstrate originality, novelty, critical thinking and depth of analysis. Provide at least ten academic references and use the correct referencing format. More guidance and support for assignment 1 are given during the tutorials (weeks 8 and 15).