Azaria

OBJECTIVE

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement

 

SKILLS

  • Experienced in the field of customer service/ call center support
  • In-depth knowledge of inbound/outbound call procedures and problem solving methods.
  • Proficient in computer office package, MS word, MS access, MS excel, MS outlook.
  • Great ability of analyze the problem and identify the solution.
  • Typing speed approximately 60wpm and precise documentation
  • Very patient and solves all the queries and complaints on phone
  • Excellent communication skills both verbally and written

 

PROFESSIONAL EXPERIENCE

Tampa General Hospital

November 2016- December 2021

Telephone Operator

Team leader

January 2017 – December 2021

  • Taking inbound calls, directing call to guest rooms, staff, or department through the switchboard or systems.
  • Answering emergency calls for reporting and dispatching of severity levels and codes throughout the hospital. Code blue ,red etc

Scheduling on call physicians

Overhead paging throughout hospital

Answering service for TGMG clinic, Cancer center , Geriatric, Psychology

  • Multi- task skills to ensure the process is completed in a timely manner
  • Guest services
  • Insurance verification
  • Supervise over 30 representatives
  • monthly coaching calls

 

Credit Control, LLC

June 2016- September 2016

Operator

  • Making inbound calls
  • Notifying customers on their past due accounts
  • Verify customer information
  • Transferring calls

 

GC Services

June 2014 – May 2015

Call Center Agent for Verizon Wireless Credit Department

  • Retrieves and delivers records or documents
  • Answer inbound calls promptly and professionally
  • Adding international features at the customer’s request
  • Maintains and reviews customers account for any outstanding debt
  • Assist customers and representatives from Verizon Wireless store with running credit
  • Create forms to run customer’s credit to see how many lines customer may be eligible
  • Arranging payment arrangements and payments
  • Resolve customer complaints