What did you learn from the video? How can you apply what you have learned from the video in future phone conversations that are in an academic and professional setting?

Professionalism – Phone Etiquette

As a result, you have been assigned the following sanctions:

Reflection Paper — Watch the video, Professionalism – Phone Etiquette,
https://www.youtube.com/watch?v=vnmZ9wRAfmY and write a one-page paper answering the following questions:

1) What did you learn from the video?
2) How can you apply what you have learned from the video in future phone conversations that are in an academic and professional setting?