If you were to add a perspective to the four discussed in the chapter, what would it be? Draw a strategy map of a healthcare delivery organization and include this perspective.

Strategy map of a healthcare delivery

What other indicators might be used in each of the four perspectives for public health agencies? For health plans?

If you were to add a perspective to the four discussed in the chapter, what would it be? Draw a strategy map of a healthcare delivery organization and include this perspective.

How do you manage the other operations of an organization—that is, those that do not appear on a strategy map or balanced scorecard?

How would a department link its balanced scorecard to the corporate scorecard?

What methods could be used to involve the customer or patient in identifying the key elements of the balanced scorecard?