Case study

Your first task is to select a case study (from real-world or using internet). It can be related to enterprise systems or related to an organization/store or on any relevant topic. After selecting the case study describe it in your own words using following points.

  • Clear headline: It should give the most important information.
  • Snapshot: Provide the main points, including the client’s name/industry, the product/service used, and quick result stats.
  • Client introduction: One or two sentences describing the customer and a highlight about them.
  • Problem: State the problem/goal, consequences, and any hesitations the customer had. Include quotes.
  • Solution: Share how they found you, why they chose you, what solution they chose, and how it was implemented. Include quotes.
  • Results: Describe the results and the benefits, as well as any bonus benefits that came of it. Include quotes.
  • Conclusion: Share additional praise from the customer and words of advice they have for other people/businesses like them.

Question Two
Model (As-Is) process using BPMN 2.0 using any tool such as Visio. Then analyze As-Is process from at least two perspectives. For example, if quality and time perspectives are taken then mention at least 1 issue related to quality and 1 issue related to time in the process

Question Three
Propose at least three (3) ideas for improving the process of your selected case study from any three (3) perspectives: for example
a) Equipment prespective,
b) Employees prespective,
c) IT & IS technologies prespective, etc. Lastly, propose the To-Be process model using BPMN 2.0 by utilizing any tools?