Chatbot at Santander Bank
Santander is a Spanish financial institution. It is has many sectors, but for the purpose of this case study, focus on the banking sector of Santander.
My proposal is to create a chatbot which blends the current independent technologies. Using AI training and machine learning, based on the results from the helpdesk, and future chatbot conversations once the idea is ideally implemented, questions are filtered down to provide best possible answers. Only as a last resource will actual humans be involved if the person was unsatisfied with the service. The idea is to minimize the number of employees Santander has on service but without completely.
Present the potential of implementing an AI chatbot technology for Banco Santander. focus on the banking sector of Santander.
