Performance Evaluation
Scenario You are a former Navy officer and fighter pilot who is now the controller of a division of TransGlobal Airlines, which utilizes a fleet of corporate jets for charter at several airports in the southeast part of the United States. Your division’s private charter clients include several Fortune 500 companies in the region. The Chief Financial Officer (CFO) has informed you that the company is considering the acquisition of two smaller aviation firms in the Caribbean specializing in chartered flights for luxury vacations using light aircraft (60 passengers or less). The CFO has tasked you with assessing the organizational benefits of acquiring these aviation firms.
Before evaluating these aviation firms, you want to evaluate the performance of TransGlobal Airlines.
Prompt Write a memo to the rest of the leadership team at TransGlobal Airlines, identifying strategic goals and key performance indicators (KPIs) to help evaluate the company’s performance. Use the information provided to you in the TransGlobal Airlines Company Information document to complete your memo.
Specifically, you must address the following rubric criteria:
A. SMART Goals: Write at least one strategic goal using SMART criteria for each of the four components in a balanced scorecard. Explain your rationale for choosing each goal. a. Financial b. Internal process c. Customer d. Learning and development B. KPIs: Identify at least one KPI corresponding to each strategic goal. a. Explain how you determined the KPIs.
Guidelines for Submission: Submit a 1- to 2-page Word document using double spacing, 12-point Times New Roman font, and one-inch margins. Sources should be cited according to APA style. Consult the Shapiro Library APA Style Guide for more information on citations.
Module Two Memo Rubric
Criteria Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0% ) Value SMART Goal: Financial Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner Writes at least one strategic goal using SMART criteria for the financial component Shows progress toward proficiency, but with errors or omissions; areas for improvement may include applying each of the SMART criteria when identifying an goal for the financial component Does not attempt criterion 10 SMART Goal: Internal Process Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner Writes at least one strategic goal using SMART criteria for each of the internal process components Shows progress toward proficiency, but with errors or omissions; areas for improvement may include applying each of the SMART criteria wren uwnrrrving; an Does not attempt criterion 10
