What are Foreign Trade Zones(FTZ)? What is Customer Relationship Management? What is Customer Lifetime Value? Why is Customer Lifetime Value important? What are the four (4) major differences between goods and services? What are Facilitating Goods?

World Trade Organization

1. What is the World Trade Organization(WTO) and where is it located?

(Go to https://www.wto.org to find the official definition)

1. U.S. Customs and Border Protection(CBP) was established in 1789 and became part of the US Department of Homeland Security in 2003.  What is CBP’s mission?
2. What are Foreign Trade Zones(FTZ)?
3. What is Customer Relationship Management?
4. What is Customer Lifetime Value?
5. Why is Customer Lifetime Value important?
6. What are the four (4) major differences between goods and services?
7. What are Facilitating Goods?
8. What is Service Response Logistics?
9. What are the four (4) primary activities that Service Response Logistics manages?

(Note: you don’t have to describe them, only name them)

1. What is Service Capacitymeasuring?