Performance management
- Identify the major parts and limitations of the traditional performance management process.
- Discuss the features of a continuous performance management process and why companies are adopting this approach.
- Discuss the six purposes of performance management.
- Identify the five criteria for effective performance management systems
- Discuss the five approaches to performance management, the specific techniques used in each approach, and the way these approaches compare with the criteria for effective performance management systems.
- Choose the most effective approach to performance measurement for a given situation.
- Discuss the advantages and disadvantages of the different sources of performance information.
- Choose the most effective source(s) for performance information for any situation.
- Discuss the potential advantages of social performance management and electronic monitoring for performance management.
- Distinguish types of rating errors, and explain how to minimize each in a performance evaluation. Conduct an effective performance feedback session.
- Identify the cause of a performance problem.