Distinguish the relationships between purpose, desired results, measures of results, interventions, and improvement goals and compare the concepts of mental model and context as they are used in organizations.

ESTABLISHING SYSTEM DIRECTION

Learning Objectives
After completing this chapter, you should be able to
• Link the role of mission, vision, and context to organizational results;
• Appreciate how the purpose principle can aid managers in problem solving;
• Distinguish the relationships between purpose, desired results, measures of results, interventions, and improvement goals; and
• Compare the concepts of mental model and context as they are used in organizations.