Explain how performance measurement fits into the quality continuum, and identify sources of comparative performance data for health services organizations.

MEASURING PROCESS AND SYSTEM PERFORMANCE

Learning Objectives
After completing this chapter, you should be able to
• Describe how managers use measurement for performance management purposes,
• Distinguish types of measures and comprehensive measurement sets,
• Explain how performance measurement fits into the quality continuum, and
• Identify sources of comparative performance data for health services organizations.