Explain systemic structure from the perspective of the iceberg metaphor. Describe how an understanding of systemic structure guides managerial questions about performance problems.

UNDERSTANDING SYSTEM BEHAVIOR

Learning Objectives
After completing this chapter, you should be able to
• Explain systemic structure from the perspective of the iceberg metaphor;
• Describe how an understanding of systemic structure guides managerial questions about performance problems;
• Identify the influence of mental models on managerial behaviors, decisions, and effectiveness; and
• Apply learning strategies to better understand how systemic structures affect performance.