What actions should Louise take? Would you share the comments on the cards with your staff ? Should you contact the people who wrote the comments? What do you say or do?

Hospitality Question

Read the Case: Comments, (pages 205-206 of the textbook)

• https://www.studypool.com/questions/download?id=2791375&path=uploads/questions/947864/20230331215139case_study_3_comments__please.pdf&fileDownloadName=attachment_3

Answer the following questions:

• • What actions should Louise take?
  • Would you share the comments on the cards with your staff ?
  • Should you contact the people who wrote the comments? What do you say or do?