Describe the healthcare setting and the overall care delivery experience. Did you or your family member participate in a patient experience survey?

Reflect on a time that you or a family member were a patient.

• Describe the healthcare setting and the overall care delivery experience.
• Did you or your family member participate in a patient experience survey?
• Examine how your experience aligns with the MOH Patient Experience Measurement Program.
• What specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?