Develop a checklist of items (10-15 items) that you must inspect in order to meet or exceed customer expectations. What is the most relevant concept you learned from Chapter 9 that you may use in your future career and why?

Quality Inspection

Scenario: It is your first day on the job as operations manager for ABC Landscaping. Your duties include ensuring shipment of live plants to national destinations.

1. List 3 quality measures that you would implement while employed by ABC Landscaping. A quality measure is a benchmark that is quantifiable and improves customer satisfaction and the company’s profit margin.
2. Develop a checklist of items (10-15 items) that you must inspect in order to meet or exceed customer expectations.
3. What is the most relevant concept you learned from Chapter 9 that you may use in your future career and why?
4. What is the most relevant concept you learned from Chapter 10 that you may use in your future career and why?

Book used for this course: Operations Management, 14th Edition by William J Stevenson.