To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why?

Mgt 424

Read the article, and answer the following questions:

https://www.studypool.com/questions/download?id=2794967&path=uploads/questions/2177589/20230403221915customer_focused_environment…..pdf&fileDownloadName=attachment_1

Assignment Question(s):

In your own words, summarize the article. ( 150 – 200 words )
To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 150 – 200 words )
Discuss the tools needed to operate within the new environment as indicated by the author. ( 150 – 200 words)