• ■ List the eight principles that are the basis for ISO 9000.

• ■ State the overall objective of ISO 9000.

• ■ Describe in brief how ISO 9000 is applied to an organization.

• ■ List the documentation that must be included in an ISO 9000 quality management system.

• ■ Explain how an organization gains the authority to certify/register other organizations to ISO 9001.

• ■ List the most widely used industry-specific applications of ISO 9000.

• ■ Distinguish between an organization registered to ISO 9001 and one that adopts a quality management system but does not get registered.

• ■ Explain the benefits of ISO 9000.

• ■ Explain the origins of ISO 9000.

• ■ Compare and contrast quality management and ISO 9000.

• ■ Summarize management motivations for ISO 9001 registration.

• ■ Explain how ISO 9000 and quality management are compatible.