Developing Soft Skills

Respond to the following in a substantive post (2–3 paragraphs):

In one paragraph, describe some soft skills you possess. How did you gain these skills? How might you recommend to others to improve these skills?
In another paragraph, describe a soft skill you need to work on developing. What are some tips you’ve picked up that you plan to put into practice? How will this skill help you in your career?
One assumed soft skill is downloading software. This is something you’ll be expected to do regularly in an IT role. What sort of things might you need to know in order to download software on the job?