Personal Statement and Reflective Essay

Professional Summary:

Passionate Healthcare Administrator dedicated to providing comprehensive care and administrative support for patients. Skilled at coordinating benefits and services with medical providers, managing internal database, information systems, processing and/or organizing medical records, as well as other documentations/forms. Specialized in Case Management and Care Coordination. (Bilingual: Spanish/English).

 

Education:

Monroe College – April 2011

Bachelor’s degree – Health Services Administration

 

Technical Career Institute (TCI) – April 2007

Associates degree – Health Information Technology

 

The Commission for Case Manager Certification (CCMC) – April 2021

CCM: Certified Case Manager

 

Work Experience:

Tri-County Care – Staten Island, NY

Case Manager, Sept. 2021 – Present

  • Demonstrate excellent interpersonal skills.
  • Show advanced talent to effectively communicate in both verbal and written manner.
  • Exhibit excellent computer software skills.
  • Have the ability to organize, schedule, and utilize time well
  • Present the capability to analyze situations accurately and take effective action
  • Effectively follow coordinate transitional care after a hospital or nursing home discharge

The Alliance for Positive Change – New York, NY

Case Manager, July 2020 – September 2021 (Outpost: Ryan Chelsea-Clinton Community Health Center)

Care Coordinator, April 2019 – July 2020 (Outpost: Lower East Side Harm Reduction Center)

  • Conducted comprehensive intake for potential clients via interviews, assessments and collection of previous service records.
  • Responsible for coordinating care and guidance to patients with chronic illnesses, from diagnosis to survivorship.
  • Utilized internal and external resources to provide continuity of care/referrals/appointments.
  • Supported the patient in decision making, may assist in coordination end-of-life care/advance directives.
  • Met with clients to develop a personalized Plan of Care, complete Annual Assessments and case update.
  • Completed Supportive Housing Application and other housing applications as needed.
  • Followed up with hospital admissions/discharge, the transition of care, and reinstatement of services.

 

VNSNY CHOICE Health Plans – New York, NY

Medicaid Recertification Coordinator – May 2017 to May 2018

Member Services Representative – April 2013 to May 2017

  • Assisted VNSNY CHOICE members with new applications and renewals for MLTC, Medicaid, and Medicare programs.
  • Identified and investigated problematic recertification/renewal cases and presented a resolution
  • Displayed care and commitment to the members and patients by creating a positive customer experience
  • Handled transportation-related requests and hospital discharges
  • Part of the Hospital Discharge Team/HHA Reinstatement
  • Trained new personnel for the transportation department

 

Binder and Binder – Bronx, NY

Disability Specialist – June 2008 to October 2012

  • Processed requests to open or to appeal SSD/SSDI applications, monitored case thereafter.
  • Made referrals to other agencies for additional services if needed.
  • Requested, logged, and reviewed documents and correspondence, such as medical records and invoices.
  • Trained new personnel on Medical Records review and process new SSI/SSD applications and appeals.
  • Assisted in converting all files and charts into electronic files (paper-less transition).
  • Mentored new hires following formal training to help them adjust to their new role and responsibilities.