Did organizational systems and processes support, or at minimum, not impair the change leader’s messages? Was there a sense of continuity between the past and the anticipated future? How was that sense of continuity developed and communicated? What was the impact?

 Leadership and Change Recipients

Think more specifically about an example of change leadership that you know.

1. What was the nature of that leadership?
2. Was the leader trusted?
3. Did he or she deserve the trust given?
4. What kind of power did the leader use?
5. How were the messages about the change conveyed? Were they believable messages?

6. Did organizational systems and processes support, or at minimum, not impair the change leader’s messages?

7. Was there a sense of continuity between the past and the anticipated future? How was that sense of continuity developed and communicated? What was the impact?

8. What can you learn about the impact of the leader on people and stakeholders as a result of your responses to the above questions?

9. What can you learn about the impact of organizational systems and processes on the people and stakeholders?

10. Talk to others about their experiences. Can you generalize? In what way? What cannot be generalized?