How will Charlie’s approach to quality and service affect his company’s performance? Which of the basic functions of management has Charlie considered? How well is he preparing to carry out these functions?

DISCUSSION QUESTIONS

1. How will Charlie’s approach to quality and service affect his company’s performance?
2. Which of the basic functions of management has Charlie considered? How well is he preparing to carry out these functions?
3. Which management skills does Charlie have? In what areas do you think he has the greatest need to develop skills? How can he actively manage his development as a manager?