Discussion 3: Operation Management
Module 06: Processes, Facilities, and Work Systems
Q:
According to Stevenson (2021), processes converting inputs into outputs are at the core of operations management and have strategic significance. Process selection occurs when new products or services are being planned, when technological changes are needed and when competitive pressure increases. Among the benefits of creating and using processes we can mention cost reduction, meeting customers’ expectations, and streamlining business operations.
For this discussion, do the following:
- Identify what a business process is and mention its benefits and disadvantages.
- Discuss what a workflow diagram is and how it can help organizations.
- Select an organization you are familiar with and share the details of the workflow diagram. How many steps are in the process? How many people are in the process? Did the process have errors, time sensitivity, bottlenecks? Is the diagram effective?
- Discuss the biggest challenge and benefits of the workflow of your selected organization. How would you improve the workflow diagram for them?
- Explain why your new workflow design is better and how it will improve the success of the organization.
