How did the service event affect your opinion of the company or organization involved? What aspect of the organizational supply chain was most relevant to your experience?

Management Question

Describe a customer service event (negative or positive) you have experienced within the past few months. Tell the story of what happened and then address the following questions.

• How did the service event affect your opinion of the company or organization involved?
• What aspect of the organizational supply chain was most relevant to your experience?
• In what ways, if any, could the organization have changed its logistics methods to make your customer experience more positive?