Describe the vital role of management in achieving quality patient and client health services. Differentiate among key healthcare quality characteristics, common approaches to quality improvement, and total quality principles.

QUALITY MANAGEMENT FUNDAMENTALS

Learning Objectives
After completing this chapter, you should be able to
• Describe the vital role of management in achieving quality patient and client health services;
• Differentiate among key healthcare quality characteristics, common approaches to quality improvement, and total quality principles; and
• Recognize management practices and traits as organizations mature along the quality continuum.