Discuss how sustainability might be incorporated into a process or value chain improvement initiative. Try to find an example and summarize it in a manner similar to that in the box feature on Alfa Laval.

Create a flow chart of Ordering online and then follow further instructions

• Draw a flowchart for a process of buying products on the Internet. Identify the points where something (people, information) waits for service or is held in work-in-process inventory, the estimated time to accomplish each activity in the process, and the total flow time. Evaluate how well the process worked and what might be done to improve it.
• Discuss how sustainability might be incorporated into a process or value chain improvement initiative. Try to find an example and summarize it in a manner similar to that in the box feature on Alfa Laval.
• What sustainability issues are present in the example restaurant order fulfillment process example (Exhibits 7.6 and 7.7)? What other restaurant processes need to include sustainability criteria in their design and day-to-day management?