Explain the trade-offs associated with richness, control, and constraints when choosing a communication channel. Apply principles for writing effective emails. Explain how to handle emotion effectively in online communications.

Week 5: Interactive Learning Activity

5.1 Learning Outcomes:

• Explain the trade-offs associated with richness, control, and constraints when choosing a communication channel.
• Apply principles for writing effective emails.
• Explain how to handle emotion effectively in online communications.
• Describe strategies for effective instant messaging in the workplace.
• Describe strategies for managing digital message overload.
• Explain principles for effective phone conversations and video conferences.

5.2 Action Required:

Chapter 7 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition McGraw-Hill Education

Watch the short videos at the following link:

8 Email Etiquette Tips – How to Write Better Emails at Work – YouTube

5.3 Test your Knowledge (Question):

Chapter 7, you learn about the principle of creating an effective email. Write a sample email following the principle that you have learned.

5.4 Instructions

Answer the question in the test your knowledge section.