Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, etc.) How might the organization have handled it better and how could operations management have helped? Respond to both questions.
You must follow APA guidelines and cite at least two reliable sources (professional or academic) within the body of your post. Also, please be sure to include a reference section at the end of your post.
Please respond in question and answer format. No need to write in essay or paper format.
