Discuss how public reporting of the HCAHPS survey will create incentives for both hospitals and nurses to improve quality of care.

Identify a common error in healthcare delivery and work through Reason’s Swiss Cheese Model, identifying how the holes can occur and what layers of protection should stop the error from getting to the patient.

How has the code of silence changed over the past few years? Is it more or less prevalent?

Discuss how public reporting of the HCAHPS survey will create incentives for both hospitals and nurses to improve quality of care.

VIDEO: https://www.youtube.com/watch?v=Lu-HcylvuU8&feature=youtu.be