Describe the change.
The change was a virtual assistant, this was built to make accessing the members benefits easier, we should have been able to type in a word and the benefits for it would pull up this would cut the time down for us waiting for the ibaag to upload then searching the plan for the benefit.
How did the organization prepare for the change? What went right? What went wrong?
In the test kitchen everything went well the demo was helpful but once it was rolled out for mass usage other problem occurred that we never experienced.
This mad solving the issue on the spot harder because they didn’t have any record for those errors before. So, the managers push their teams to be more parsimonious, to write more-detailed plans, and to minimize schedule variations and waste (Six myths of product development 2015).
What was leadership role in the change? Could it have been improved? If so, how?
Leadership pretty much rushed the process on pushing they assistant out for mass production.
They pretty much developed a small group to help tech everyone on the floor how to use the assistant and if any issue came up we had to fix it on the spot and it the preset help tips did not work (restarting the manager, deleting it and reinstalling it) the we were to write in detail what the issues are and send it in right away and tell that person to discontinue from using it until we could fix it.
