Explain the similarities and differences between production and ad hoc workflow systems. Include in your explanation a reflection on the type of support they provide on the one hand and their orientation in the spectrum of data versus process on the other.

Modeling and Impl Business processes

InsureIT’s sales department estimates that the extreme delays in handling disability claims costs EUR 50K per year to InsureIT in lost sales of insurance policies due to unsatisfied customers and the resulting negative publicity.
Given the persistent problems with obtaining health reports in a timely manner, claims handlers have tried to negotiate with several health providers a faster approach to obtain medical reports. A handful of health providers (the more cooperative ones) are willing to accept medical report requests by e-mail to save 2-3 working days. However, the majority of health providers do not see any incentive to put more resources into issuing medical reports for insurance companies. They perceive that their customers are the patients. The process of issuing medical reports to insurers is
secondary for them.

a) Propose a set of changes in the process. For each change, you should provide:
A. A brief description of the process change;
B. Which issue(s) are being addressed by the proposed change;
C. How feasible is this change? In other words, how likely it is that the change can be implemented in a way that the benefits of the change exceed the costs in the medium-term (six months to one year time frame). If the change requires an upfront investment, describe what investment is needed and how likely it is that this investment is justified given the impact of the issue that is being addressed.

b) Draw a “to-be” BPMN model that incorporates your proposed changes.

2- Explain the similarities and differences between production and ad hoc workflow systems. Include in your explanation a reflection on the type of support they provide on the one hand and their orientation in the spectrum of data versus process on the other.

3- Classify the following objectives of the various organizations described that use a BPMS and use the categories of advantages: Workload Reduction, Flexible System Integration, Execution Transparency, and Rule Enforcement.

• A legal company wishes to track all the participants it has involved in its formalized process for the preparation of litigation cases.
• A governmental agency wishes to reduce the penalties it must pay for late payments of invoices.
• A bank wishes to demonstrate to its external auditor that it strictly enforces the principle that each large loan is approved by two separate clerks.

4- Identify the type of the tasks in Figure 1, and represent them using appropriate BPMN markers.