Evaluate the crisis management solutions utilized by human resources to lower the employee turnover rate. Identify the various concepts and strategies of human resource management and recruitment over a short period.

BAQHotel_Teaching_Note

Bab Al Qasr Hotel & Residence: Sustaining Business while Housing COVID-19 Patients

Keywords: Human Resources Management Practices, Business Sustainability, Economic stress, Employee Job Satisfaction, Turnover Rate, Recruitment, Retention, Staffing, Incentives, Promotions, Workforce planning, Training and Development, Job Demands-Resources Model, Psychological Capital, Job Demands-Resources Model

Subject Area: Human Resources management, Hotel management, Hospitality management, Personnel management

Prerequisites: It is highly recommended that students have prior knowledge of Human Resource Management (HRM). Additionally, it is beneficial for students to have a general understanding of Hotel and Hospitality Management and topics related to Business Sustainability.

Methodology: Both primary and secondary data sources were required to gain a comprehensive understanding of the case study. The primary data were obtained through an online interview conducted via Zoom with Mr. Samer Majari, Human Resources Director at Bab Al Qasr Hotel in Abu Dhabi. In addition to primary data, secondary data were collected from the hotel’s official website and other documents shared by Samer.

Potential Audience: This case study intends to provide a context for creative solutions to human resource challenges facing organizations during a pandemic. It also involves swift responses to crises faced by HR managers and the immediate solutions required. Therefore, this case study can potentially be utilized by undergraduate-level human resource management courses for students pursuing a bachelor’s or a master’s degree in human resource management, hospitality management or international business studies. Moreover, this case study can be employed for hospitality industry staff, mid-level human resources manager and organizational development practitioners for corporate training and to help understand how to manage crises in their hotels.

Expected Learning Outcomes
This case study aims to yield the following learning outcomes:
⦁ Understanding the key performance indicators of successful Human Resource Management (HRM) in pandemic situations within the hospitality and tourism sector.
⦁ Conceptualize the types of HRM practices such as safety and health, recruitment, and promotion and rewards when facing pandemic conditions as well as the handling of hotel staff in strained times.
⦁ Evaluate the crisis management solutions utilized by human resources to lower the employee turnover rate.
⦁ Design a crisis management plan from a human resource prospect in a pandemic situation.
⦁ Identify the various concepts and strategies of human resource management and recruitment over a short period