The goal of the project is to provide students with an opportunity to become familiar with and demonstrate the ability to analyze and critically evaluate a business organization with regard to the extent to which TQM is evident in its philosophy, tools and techniques, and organizational practices. The business organization assigned to each team has won a Baldrige Award between 2018 and 2019.

    1. Based on what has been presented in class (i.e. consider topics presented in the text) present a discussion of 4 practices that the business organization engages in that you (i.e. the team) considers to be most noteworthy in terms of quality management.  The discussion should be 2-3 paragraphs for each practice and include 1-2 sentences indicating why the practice is noteworthy.
    2. Based on what you have learned in class ( again consider the topics presented in the text) and your ‘expertise’ as management students recommend 4 practices that the business organization can improve in order to continuously improve the quality of its operations.  The discussion should be 2-3 paragraphs for each practice and include 1-2 sentences justifying why the recommendation is important for the business organization to implement.