Complete the Work it out 6.1 activity on pages 213-214 (already did) of the textbook(Textbook: Customer Service: Skills for Success | 7th Edition | Author Robert W.Lucas ).

What is meant by primary behavior pattern? Based on your results, what is your primary behavioral style?
List five characteristics of your primary style

  1. -Avoid conflict and anger
  2. -Like leisure activities that involve people.
  3. -Prefer one on one or small group interactions instead of large group ones
  4. – Seek specific or complete explanations to questions
  5. – Be very patient

Do you agree with the results? Explain why or why not (not completely, probably about 50% of it then I cold also be on the inquisitive style)